D&Z Federal Services, a division of SOC, was awarded an additional Statement of Work to support the U.S. Citizenship and Immigration Services (‘USCIS’) Call Center for the U.S. Department of Homeland Security (DHS) in El Paso, Texas. D&Z Federal Services Contractors began work on the project Feb 6th, 2017, continuing for 12 months with an option to renew.
The 5-year task order for the USCIS arm of the U.S. Department of Homeland Security will manage the entire project of developing a call center platform, starting from recruiting and training personnel, setting up questionnaires (expected queries from prospective immigrants) and recording probable and satisfactory answers for the queries.
